REFUND & RETURN POLICY
Returns will only be accepted for products that have been damaged in transit. Products that have physical defects or in case of incorrect products being shipped. An email with a Video of the damaged/incorrect product should be sent within the stipulated time for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us at mushesoaps@gmail.com
Returns will not be accepted if the product has been used the seal has been broken for the product or the serial number has been tampered with. On receipt of the returned product, MUSHE will proceed to inspect the same and validate the claim.
Once approved an eligible return & replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you. Products bought from e-commerce websites will follow the policies of the respective websites.
If you made an online payment, we will refund the amount back to the source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.
For any queries on product details or usage instructions, we suggest you speak to our expert team via Instagram before placing your order @mushe_soapmeraki
Your satisfaction is our primary goal and we truly believe you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase. Please share your feedback on Instagram and our website www.mushe.in or mail us.
MUSHE is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities or possible allergies to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product and consult a Physician.
If you have a product loss like spillage or breakage of the container, we will replace the product for you. However, if it is only physical damage like a dent or a scratch, we will not be able to process a refund or return.